Terms

1. Introduction

These terms apply to your use of the Luvorel website, to any enquiry you submit through it, and to your interaction with Luvorel before any service is separately confirmed. By using the website or sending an enquiry, you agree to these terms.

In these terms, "Luvorel", "we", "us" and "our" refer to the Luvorel brand and the concierge service described here. "You" means the person using the website or submitting an enquiry.

2. Nature of our service

Luvorel currently provides a concierge and enquiry service for private mobility. We help you describe what you are looking for and we take steps to source and arrange suitable options on your behalf.

• Submitting an enquiry is not a confirmed reservation or booking.
• Availability is not guaranteed at the enquiry stage.
• The exact make, model or specification of a vehicle is not guaranteed unless it is later confirmed to you in writing.
• Any imagery on the website may be illustrative of a category or style rather than a specific vehicle.
• Final pricing is not created automatically by the website.
• Supplier identity and final service terms are confirmed separately, after the enquiry.

Vehicles and services shown or described are presented as categories and preferences. We do not represent that Luvorel owns every vehicle that may be displayed or requested.

3. No automatic contract from an enquiry

Selecting "Send Enquiry" submits a request for us to review. It does not by itself conclude a vehicle rental, chauffeur, transfer or other service contract, and it does not charge you.

Where we are able to help, we will follow up with options or a confirmation. Relevant commercial terms, including price and any supplier conditions, are intended to be communicated to you before you commit to a service.

4. Third-party suppliers

Some services you request may be fulfilled by independent third-party providers, such as vehicle owners, rental companies or chauffeur operators.

• Where appropriate, the identity of the supplier may be disclosed to you.
• Supplier-specific terms may apply to the confirmed service.
• Depending on the service, requirements such as cancellation terms, licence, age, deposit, insurance, driver eligibility or other conditions may apply.
• Any such terms are intended to be communicated to you before the service is confirmed.
• Your mandatory rights as a consumer are not excluded by these terms.

5. Vehicle requests

Vehicle categories and preferences shown on the website are requests, not guaranteed inventory.

• Exact model substitution may be necessary depending on availability.
• Availability depends on confirmation after your enquiry.
• Self-drive requests may be subject to eligibility conditions, which can include a valid licence, a minimum age, identity verification, a security deposit and insurance requirements. The specific conditions are set by the relevant supplier and communicated before confirmation.
• Chauffeur-driven requests do not require self-drive eligibility.

6. Chauffeur and transfer requests

For chauffeur and transfer enquiries, the journey information you provide, such as locations, dates, times, passenger numbers and any flight details, is used to assess and arrange availability and to prepare a quotation.

Service standards, waiting allowances, pickup tolerances and any flight monitoring depend on the confirmed service and the relevant supplier, and are only offered where they are actually agreed with you.

7. Prices and payment

• Submitting an enquiry is not a payment.
• The website does not currently complete the final transaction.
• Prices, fees and any applicable taxes, supplier charges, deposits, extras or cancellation charges are confirmed separately and are intended to be communicated to you where applicable before you commit.

8. Cancellations and changes

There is no single universal cancellation policy for every enquiry.

• Cancellation and change terms depend on the final confirmed service.
• Supplier-specific terms may apply.
• The relevant terms are intended to be communicated with the offer or booking confirmation.
• Your mandatory consumer rights are not waived.

9. Your responsibilities

When you use the website or submit an enquiry, you agree to:

• provide accurate information about your request;
• provide valid contact details so we can respond;
• give accurate passenger and luggage information;
• use the website and any confirmed service lawfully;
• meet any licence, age or identity eligibility conditions where they apply to a service; and
• comply with the conditions of any confirmed supplier or service.

10. Prohibited use

You must not:

• submit fraudulent or deliberately false enquiries;
• use bots, scripts or other automated means to abuse the website or its forms;
• send spam or misuse the enquiry forms;
• attempt to interfere with, probe or bypass the security of the website; or
• use the website for any unlawful activity.

11. Website information

We make reasonable efforts to keep the information on the website current. However, availability, supplier details and vehicle supply change over time, and pricing is not guaranteed until it is confirmed to you. Information on the website is provided for general guidance and does not constitute an offer.

12. Intellectual property

The Luvorel name, logo and the original content we create for the website are owned by or licensed to us and are protected by intellectual property rights. You may not copy or reuse them without permission.

We do not claim ownership of vehicle manufacturer trademarks, third-party logos, Google content, map data or licensed photography that may appear on or be referenced by the website. Those rights remain with their respective owners. See our Legal page for third-party attributions.

13. Third-party services and links

The website uses third-party services to function, and may link to external websites. We do not control third-party websites and are not responsible for their content or their own terms. Your use of a third-party service may be governed by that provider's terms.

14. Liability

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, including liability for fraud, and nothing affects your mandatory statutory rights as a consumer.

The allocation of responsibility between Luvorel and any third-party supplier depends on the role of each party in the confirmed service and the terms provided to you before confirmation. We provide the website with reasonable care and skill but do not guarantee that it will always be uninterrupted or error free.

15. Governing law and jurisdiction

Luvorel operates from Greece and serves customers in Greece and the wider European Union. Mandatory consumer protection rules of your country of residence continue to apply to you.

The governing law and jurisdiction clause will be finalised once the Luvorel operating entity is established, and is pending qualified legal review. It is intentionally not stated definitively here so that no incorrect clause is published. Your mandatory consumer protections apply regardless.

16. Changes to these terms

We may update these terms from time to time, for example to reflect changes in our service or in the law. The date at the top of this page shows when they were last updated. The terms that apply to your enquiry are those in force at the time you submit it.

17. Contact

You can reach us about these terms through the enquiry form on this website or through the WhatsApp concierge link in the footer. Formal operator contact details will be published on our Legal page before Luvorel begins commercial operations.