Accessibility

1. Our commitment

Accessibility is part of how we build the site. We aim to follow widely recognised good practice and to keep improving over time. This is a statement of intent and ongoing effort, not a claim of formal certification.

2. What we have built in

• Keyboard navigation: the site and the enquiry form can be operated with a keyboard, including the location suggestions and the step controls.
• Visible focus: interactive elements show a visible focus indicator so you can see where you are.
• Labels: form fields have clear labels, and controls expose accessible names.
• Validation feedback: when a step cannot continue, we show a short, specific reason near the relevant field rather than leaving you guessing.
• Contrast: the dark theme is designed for readable text contrast.
• Reduced motion: if your device is set to reduce motion, we minimise non-essential animation and scrolling effects.
• Responsive layout: pages adapt to phones, tablets and desktops.

3. Known limitations

Some features rely on third-party components, such as the address suggestions and the form-protection check, whose accessibility we do not fully control. We test our own components and work to address issues we find or that are reported to us.

4. Giving us feedback

If you have trouble using any part of the website, or you have a suggestion, please tell us through the enquiry form on this website or the WhatsApp concierge link in the footer. We will do our best to help and to make reasonable improvements. For related information, see our Privacy Policy.